Reference

Books

The Craft of Research, 3rd Ed., Booth, Colomb and Williams, Chicago: University of Chicago Press, 2008.

This is Service Design Thinking: Basics, Tools, Cases, Marc Stickdorn and Jakob Schneider, Amsterdam: BIS Publishers, 2010.

Articles

Ishizaki, Suguru. Service Design and Technical/Professional Communication. Professional Communication Conference (IPCC), IEEE International, Enschede, Netherlands:  pp. 1-5, 2010.

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